All orders are shipped Monday-Friday within 1-3 business days, unless stated otherwise on the items description. Packages will then take 1-7 days in transit depending on where you live and what you ordered.
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.
Probably not. Please contact us though if you did not receive shipping confirmation, or your tracking number is not visible through the USPS website. If your package is labeled as "Delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages
If your USPS tracking indicates your order was "returned to sender", we will wait for the package to arrive back to our warehouse and contact you once we receive it. Prior to reshipping the additional package, customers will be sent an invoice to pay postage cost of the shipment. Once the Invoice is paid, the package will be shipped.
Yes. Within 30 days, any unwashed unaltered items can be sent back for an exchange or return. Unless it is being returned due to a production defect, we will not refund your original shipping costs. We are not responsible for exchange/return shipping costs incurred. Exchanges and returns can be shipped to:
Down Right Merchandise 143 Essex St. Suite 215, Floor 2 Haverhill, MA 01832 *Please include a note requesting a new size or refund for the item(s).
Digital download links are emailed at the time your order is paid. Digital downloads can only be downloaded once to completion before the link becomes inactive. If you did not receive your download link, or you are still having issues downloading, please contact us via our customer service e-mail.
Most mobile devices cannot download zip files so please download the links on a computer. Please make sure to check your computers browser settings for your download folder location.