Services








E-commerce

We specialize in creating custom e-commerce experiences that are tailored to each client's unique brand. We utilize end to end logistical solutions designed to increase revenue and keep customers satisfied. These e-commerce-related services include web design, product development, SEO, fulfillment, and customer service. Our 360 e-commerce solution has our partners covered each step of the way to fuel growth and longevity.

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Production

We have the resources to promptly produce high-quality products on a global scale. We have developed a trusted network of production partners around the globe to make sure your product is produced with care at the highest quality. These partners include cut+sew factories, embroidery shops, custom garment manufacturers and promotional product vendors. If you think it, we can make it.

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Fulfillment Services

Innovation and efficiency are the pillars of our fulfillment operation. We take great pride in being hands on with your product and being the last touchpoint between your merchandise and the customer. We have the fulfillment capabilities to compete in a landscape where customers increasingly expect faster and more accurate delivery. Our warehouse is designed to facilitate both D2C and B2B shipments. Whether it’s thousands of individual pre-order sales being shipped to fans or a pallet of inventory going to a big box retailer, our systems will deliver great results.

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Live Event Services

Our clients are never alone on the road. We provide intuitive and effective forecasting solutions to support our clients in what may seem like a complicated touring landscape. Our processes can scale from small clubs to a sold out international stadium tour. We have the resources to guide our clients towards ordering the correct amount of stock based on historical data, ticket sales, venue capacity & transportation logistics.

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Design & Branding

Custom design, product development, web design and photography are the pillars of our creative department. Our clients have VIP access to our staff of creative professionals who are dedicated to developing and maintaining their creative assets. Our team stays on top of trends and has the ability to create products that spark meaningful connection between you and your audience.

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Retail

Our Retail & Licensing team proactively seek collaborations and partnerships with other established brands on behalf of our clients. We pitch new product releases to our vast network of retailers and utilize our production network to optimize our clients brand presence on a global scale.

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Vending & Point of Sale

Whether it’s providing one seller for a single day, or staffing an entire tour, our live event crew is composed of friendly and professional touring industry veterans who simply get the job done. We provide our clients with the option of using our sales terminal to process payments, track inventory in real-time and deliver detailed accounting for each transaction. Our clients have access to our discounted payment processing rates to optimize each sale as well as the ability to process leftover inventory back into their web store after the event is complete.

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VIP & Fanclub Experiences

We treat our partners' fans just like they are our own! Our strategic partnerships put us at the forefront of ticketing & VIP experiences that increase revenue opportunities for our clients on the road. VIP is a great way to increase your bottom line on touring while offering your fans exclusive access to merchandise and a meaningful in-person experience. Additionally, Fanclubs and monthly subscriptions are a great way to increase your fan loyalty even when our clients are off the road.

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Data & Analytics

Information is the fuel to the Down Right Merch machine. We have designed an innovative and transparent system to analyze and build advanced insight into client information. Key aspects of this are readily available for our clients to utilize at any point to make informed, impactful decisions.

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Customer Service

Your audience is the center of every service we provide. Our customer service staff is friendly and solution driven. We link all of our contact information directly to your storefront so that we are the first in line to provide customers with solutions. We keep buyers happy in order to maintain their business long term on behalf of our clients. 

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